If you bought tickets to a Near West Theatre show and aren’t going to use them, telling us is a huge help. Only then can we resell your seats to any eager theater-goers who are taking a chance in the stand-by line.
If we don’t hear from you, we assume you are coming. We keep seats empty for you throughout the performance in case you show up. So, although we don’t do refunds, telling us in advance that you’ll be a no-show is a generous and helpful thing to do.
If you have tickets and are not coming, there are three ways to let us know:
- Call our weekday ticket line, 216-961-6391, which is answered from 11 a.m. to 4 p.m. Monday through Friday. For a Thursday or Friday show, call any day within those hours up till 4 p.m. the day of the show; for a Saturday or Sunday show, call any day within those hours up till 4 p.m. the Friday before the show.
- Tell us in person at the office. During the hours described above, stop by our business office at 6514 Detroit Ave. Use our inside door in the Gordon Square Arcade.
- Tell us in person at the theater. Our ticket table at 3606 Bridge Ave. opens at 6:30 p.m. for evening shows and 2 p.m. for matinees. Just tell the friendly folks there that you’re not coming to the show that day (or a future day) and authorize them to resell your tickets.